麻豆社

We look forward to welcoming everyone to the 麻豆社 Music Awards at ExCeL London. We will have various facilities in place to assist disabled listeners with tickets. These include:

• Wheelchair accessible viewing platform (pre-booked only)
• Ambulant disabled access seating (pre-booked only)
• Disabled customer parking
• Accessible toilets
• Dedicated on site staff to assist with information

We will also consider requests for complimentary PA/Companion tickets for those requiring assistance. Customer can apply for this ticket through our registration form below or ask a member the team when you are booking your ticket.

For more information on accessibility at the ExCeL please visit their accessibility information:

How to Book Tickets

To book disabled access tickets please call The Ticket Factory on: 0800 640 5009 tickets are on sale Friday 28th October, from 8am.

At the time of booking please let the team know if you require a wheelchair space, ambulant seating or if you prefer a standing ticket. This is really important so we are able to provide you with the appropriate ticket for your needs. There are a limited number of these disabled access tickets available and will be issued on a first come first served basis.

PA/Companion Tickets: Customers requesting a PA/Companion ticket will be asked to provide us with sufficient medical documentation to support and validate their request.

Examples of some of the supporting information we accept:

• DLA/PIP entitlements clearly stating the levels of mobility and/or care awarded
• The Access Card (http://www.accesscard.org.uk)
• Medical letters giving a brief description on your situation; and/or other medical documentation pertaining to your disability.

To request a PA/Companion ticket , fill it in and send it back to us.

The final date for requesting a PA/Companion ticket is: Friday 2nd December 2016.

Accessible Toilets

There are toilets for disabled visitors located throughout the building.

All reception counters, bars and self-service counters and at least half the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.

Accessible Parking

There are 158 bays suitable for disabled drivers on-site across the car park. These are wide bays with minimum dimensions of 3600 by 4800 mm. Access to the building from these bays is along walkways with a gradient of no more than 1:15.
All public entrances allow for access by wheel chair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.

Medication

If you need to bring medication with you, we recommend bringing a doctor’s note or a prescription for it if it is not easily recognizable.

Information for Pregnant Women, Short Term Injuries or Similar

Please note our disabled customer facilities are designed for use solely by disabled visitors to the event and we are not able to extend their use to those with short-term injuries, for example with broken legs, or women who are pregnant.

A few things for you to consider which might be of benefit for you when attending. Arrive after the gates have opens so you are not queuing for long periods of time around people. When leaving the event either leave 10/15 minutes early or stand back at the end and let the crowds clear, either of these will mean you are not in the thick of the crowd during the busiest times.

We have both welfare and first aid on site so if you need anything at all, even if it's to sit down for a rest, please pop to these points and they will be able to assist.

Contact us

If you have any questions regarding accessibility please contact the disabled access team on: LiveEvents.Assistant@bbc.co.uk

We aim to respond to emails by the end of the next working day.