If you need troubleshooting advice for online, TV and radio services, try one of the FAQ sites below for handy guides. Webforms are available on all Help sites if you need to ask a question.
- Need help withÌýyour Â鶹Éç account?ÌýVisit the Using the Â鶹Éç website.
- Need help withÌýÂ鶹Éç iPlayer? VisitÌýthe Â鶹Éç iPlayer Help Site.
- NeedÌýhelp with Â鶹Éç Sounds? Visit the Â鶹Éç Sounds Help Site.
- Need Help with your TV or Radio reception or using Red Button? Visit the Reception Advice Help Site
Errors on Â鶹Éç News website
- Spotted an error or fault on the Â鶹Éç NewsÌýwebsite? Get in touch via theÌýÂ鶹Éç NewsÌýtechnical error report form.Ìý
Other Â鶹Éç websites
For all other Â鶹Éç websites not listed above, use ourÌýfault report formÌýto report a technical fault or other error.ÌýYou will need to provide the URL (website address) of the page you were visiting when you found the fault or mistake.
When you supply personal details we and our service providers will use the information you give us to respond to your query or comments, to improve our services and for statistical analysis. Your information will not be passed on to any third party.
Our global information security team is working hard to protect the Â鶹Éç's information assets, services and products and the confidentiality of audience information. But we're always willing to accept more help and so if you believe you've found a vulnerability on our website, please share it with us using ourÌýfault report form. We will endeavour to respond to your notification as quickly as possible and would like the opportunity to say thank you - so we ask that you please do not share your findings with others until we have had a chance to investigate and report back to you.
For full details of what we do with the personal information we collect about you, please see ourÌý.Ìý