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Swansea Trading Standards raided the Kingsway premises of Aurora Logistics

Swansea-based Sky warranty company, Aurora Logistics have yet to refund X-Ray viewer Valerie Morris, after the 73-year-old shelled out 拢79.99 for a policy she didn鈥檛 want.

Last month we highlighted Valerie's problems with the company.听 Its director Paul De La Mare promised he'd refund her money.听听 But over the last month, yet more unhappy customers have come forward to complain about the sales tactics employed by Aurora.

Sylvia Parsons, from Newport, was cold called earlier this year and was persuaded to take up a new warranty for her Sky equipment.

Sylvia鈥檚 cheque for 拢79.99 was cashed 鈥� only for Aurora to then send threatening letters demanding payment.

鈥淭hey also threatened to put me on a black list,鈥� Sylvia explained. 鈥淚 had asked for an apology or at least to be assured that they hadn't done that and I haven't heard anything.鈥�

And it seems Sylvia and Valeria are not alone when it comes to experiencing problems with Aurora Logistics.

Carol Oatey, from Usk, is another unhappy customer who got in touch with X-Ray to complain about not receiving her money back from the Swansea-based company.

Carol was also called out of the blue by a sales representative from Aurora Logistics and agreed to take a policy with them - only to later realise she was already covered with a different company. She contacted Aurora and was told the warranty would be cancelled.

鈥淭hen some time later I discovered that Aurora had taken 拢79.99 from my bank account, something that they said they wouldn't do,鈥� said Carol. 鈥淚t made me feel stupid but it also made me feel very angry.鈥�

Carol was promised a refund but is still waiting to be paid.
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Viewers also got in touch to complain about another Swansea-based Sky warranty company that appears to be operating in the same way as Aurora.
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Cable Guy contacted Gethin Hughes, from Llanharan, last year to sell him a warranty for his Sky equipment.

Gethin said: 鈥淚 phoned the following day to cancel the agreement. They said everything is OK, you send all the details back and everything will be cancelled.鈥�

But the policy wasn鈥檛 cancelled and payment was subsequently taken from Mr Hughes鈥� bank account. Just like Carol and Valerie - Gethin is still waiting for a refund.

X-Ray investigated.听 Whilst there are several legitimate companies who use the name Cable Guy in the area, we discovered that the Cable Guy who contacted some X-Ray viewers and Aurora Logistics have a customer relations manager with the same name - Paul Davies.听 They also share a Swansea phone number that no longer works and both have shared addresses at Walter Road, Salubrious Passage and 37 Kingsway in Swansea.

Swansea Trading Standards carried out a raid at 37 Kingsway and confirmed they are investigating issues related to Aurora and Cable Guy, as well as potential links between the two companies.

Trading Standards officers are now examining the computers used in the business and other documentation seized from the premises.

Paul De La Mare, the director of Aurora Logistics, says he has stopped trading and finds the negative coverage very stressful.听 He accuses Trading Standards officers of over-reacting. However, he hasn't said if he would be paying back any of the people we wrote to him about or whether his business is linked to Cable Guy.

And if you have any reason to believe you have been contacted by one of these companies then Swansea Trading Standards would like to hear from you.听 They can be contacted on 01792 635 600.