Eating out: Should service charge be mandatory?
Should diners have the discretion to accept or reject charges beyond their food bill? And will removing a service charge hurt an already suffering industry?
The practice of tipping is widespread across the world. But when to tip, how much and to whom are questions that often stump people. For example, in the US, it is customary to tip a restaurant server anywhere between 15-25%. In Japan, however, tipping is considered rude.
But should restaurants be collecting a mandatory service charge, irrespective of whether you are happy with the service you have received? This has become the core of an unsavoury debate in India, after a government order banned restaurants from levying a default service charge on food bills. The restaurant association is challenging this ban, saying it isn鈥檛 illegal and that the amount is important for staff welfare. Many also argue that Indians are not always 鈥済enerous tippers鈥.
So, should diners have the discretion to accept or reject charges beyond their food bill? And will removing a service charge hurt an industry already suffering from the ill-effects of the pandemic?
In this edition of WorklifeIndia, we discuss whether a service charge should be mandatory when eating out.
Presenter: Devina Gupta
Contributors: Pradeep Shetty, joint honorary secretary, FHRAI; Nikita Varma, food influencer; Rekha Agarwal, lawyer, consumer rights activist
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- Fri 15 Jul 2022 14:32GMT麻豆社 World Service South Asia & East Asia only
- Sat 16 Jul 2022 18:32GMT麻豆社 World Service except East and Southern Africa & West and Central Africa
- Sat 16 Jul 2022 19:32GMT麻豆社 World Service East and Southern Africa & West and Central Africa only
- Sun 17 Jul 2022 04:32GMT麻豆社 World Service South Asia & East Asia only
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WorklifeIndia
Live from Delhi, WorklifeIndia reflects on money, work, family, business and finance.