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鈥淚 watched her dignity drain away whilst she sat on the floor and had to wet herself in her pants.鈥�

When Jean fell an ambulance was called but were told none were available. Her story highlights the consequences of ambulance services being overstretched last week.

Jean Burgess has dementia and waited for 17 hours for an ambulance. She was on the floor of her care home, with suspected broken bones.

Jean is a resident at a care home in Coventry her family have spoken to 麻豆社 CWR, concerned for vulnerable people that are left waiting too long to access emergency services.
After a fall, it was suspected that Jean had broken bones and that moving her could risk further injury. Jean鈥檚 family have shared their story to highlight the pressure on the NHS.

West Midlands Ambulance Service has apologised for what happened to Jean.

Nathan Hudson, Emergency Services Operations Delivery Director, told 麻豆社 CWR: 鈥淚 would like to apologise wholeheartedly for the length of time it took to get to the patient. We continue to see high levels of demand for our service and our staff are working tirelessly to get to patients as quickly as possible.
鈥淲e prioritise our sickest and most severely injured patients. Everyone who needs an ambulance will get one, but we are incredibly busy so if you need urgent medical advice - but it's not an emergency - go to NHS111 online or call 111 for advice and support.鈥�

8 minutes

This clip is from

CWR Breakfast with Phil Upton26/07/2021

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