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34-year-old Kerry Montgomery has Crouzon syndrome, a rare genetic disorder characterised by premature fusion of certain skull bones.

More than a half a million people in the UK live with a significant facial disfigurement.

Charity Changing Faces say 45% have experienced a comment or unpleasantness from a shop assistant and 36% have been on the receiving end of unpleasant comments from people in parks and open spaces.

Kerry says it’s important to educate retailers and workplaces on how to speak to people who have a visible difference.

Film by 5 live Drive.