Â鶹Éç

How frustrating is it to be kept on hold? Research has revealed that the average Brit makes up to four customer service calls a month, which equates to a wait time of over 12 hours a year on hold for companies’ customer service departments. That’s 31 days in a lifetime! And who do you think deserves a statue? Is it the best way to commemorate someone’s life achievements? Call 03700 100 110. Text 81012. Tweet @bbcradiowales. Email dot@bbc.co.uk. Standard network and geographic charges apply.