麻豆社

Switching energy supplier is meant to be much easier under new rules that came in last year. The new rules from the energy regulator, Ofgem, say that switches should be completed within 15 working days. Anyone caught up in mistakes and delays is automatically entitled to 拢30 compensation. But we're still getting a lot of complaints from people who are struggling to switch. We hear from a listener who had his switch away from Scottish Power blocked. Scottish Power has told You and Yours they've now waived 拢89 due on his final bill as a gesture of goodwill and his switch is now complete. We speak to Alex Neill, Chief Executive of the online consumer complaints site, Resolver, and Audrey Gallacher, Deputy Chief Executive of Energy UK, which represents suppliers.

Netflix is trialling a clampdown on password sharing between people not living in the same household. Some users have reported seeing a screen message: "If you don't live with the owner of this account, you need your own account to keep watching." They're then invited to enter a code sent to the account holder by text or email to continue viewing. Jonathan Easton, Deputy Editor of Digital TV Europe, tells us why why Netflix has decided to clampdown now.

With more people having taken up cycling during lockdown, sales of new bikes have boomed along with a huge demand in England for the government's free 拢50 vouchers for repairs. Another batch of these vouchers was released this month. All 150,000 were snapped up within a few hours. There was a similar clamour for them when it started last year. We speak to Jonathan Harrison, Director of the Association of Cycle Traders, which represents bike shops taking part in the scheme.

Presenter: Winifred Robinson
Producer: Tara Holmes