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NI family faced 14-day quarantine after getting wrong advice from coronavirus helpline

Concerns with the Public Health Agency helpline, which has been set up to advise citizens. The Nolan Show is highlighting serious concerns with the Public Health Agency helpline which has been set up to advise citizens about Coronavirus.

This programme has identified a number of cases where call handling staff at the helpline have been issuing instructions to specific people to self isolate for up to 14 days.

The call handlers on that helpline are not allowed to do so. They are not medically trained. But it seems they have been doing so anyway.

It is for your GP to issue an instruction as to what you should do.

There are serious questions for the Department of Health and the Public Health Agency this morning as to how - and why - people have been told to isolate themselves for up to 2 weeks by people who never had the authority to do so.

And the Public Health agency have told us they simply don't know - and have no records - about how many people have been given the wrong instructions by helpline staff to isolate.

The PHA have told the Nolan Show they have immediately put in extra measures to strengthen the Helpline system, but there are what they describe as " quality control " issues.

This morning, you are going to hear from a number of people who have been affected by this helpline.