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Episode 14

Episode 14 of 20

Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies who have left viewers feeling let down.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies who have left viewers feeling let down, including the kitchen company whose delays and mistakes infuriated one couple so much that they ended up taking drastic action.

There is also a look at the household name whose delivery problems have left a string of customers wondering why it has been so hard for them to get the furniture they have paid for.

And, as the team meets people hounded for money they don't owe, one man reveals how he spent five years trying to convince one of the biggest energy companies in the country he was not its customer.

45 minutes

How to Complain

You can find plenty of expert advice on how to make yourself heard and complain effectively .

Bensons for Beds and Harveys' Customer Support

Bensons for Beds and Harveys' have set up a dedicated phone line and email address for any customers who have questions relating to existing orders following today鈥檚 broadcast. 聽If you have any issues or concerns please contact the company on 0800 915 4614 or at聽customercare@steinhoffretail.co.uk

Credits

Role Contributor
Presenter Gloria Hunniford
Presenter Angela Rippon
Presenter Julia Somerville
Executive Producer Rob Unsworth
Series Producer Sherry Knight

Broadcasts