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Consumer Rights

Problems with goods and services? What are your rights to replacements, refunds or repairs?

Problems with goods and services? What are your rights to replacements, refunds or repairs?
Call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now.

Whether you've a problem with a leaky conservatory, a package that didn't arrive or a purchase that just doesn't work properly, what are your rights and how can you enforce them?

Joining presenter Ruth Alexander to tackle your dilemmas will be:

Joanne Lezemore, Consumer Specialist.
Jane Negus, European Consumer Centre.
David Sanders, Trading Standards Institute.

Call 03700 100 444 between 1pm and 3.30pm on Wednesday or email moneybox@bbc.co.uk. Standard geographic charges apply. Calls from mobiles may e higher.

Available now

30 minutes

Last on

Wed 25 Jun 2014 15:00

Broadcast

  • Wed 25 Jun 2014 15:00