06/06/2014
Have your title deeds dematerialised? Plus international mobile roaming charges in the UK, retail design on the high street, and are travel companies out of Brazilian currency?
Npower have announced if a customer left them before December 2013 and still hasn't received a final bill they won't be asked for any more payment for the energy used, as long as there wasn't any previous debt that we had told them about. We take a look at the Code of Practice for Accurate Bills
Mortgage companies have spent a decade quietly destroying homeowners' title deeds. A change in the rules in 2000 allowed lenders to destroy the deeds because the important bit about ownership is now digitally held by the Land Registry. However, when things like boundary disputes arise, homeowners want to see the deeds - only to find they've been ditched to save space.
In the week before the World Cup kicks off, is there a shortage of Brazilian currency? Some of the larger Travel companies are saying they do not have enough Brazilian Reals (RAY-ALS) to meet demand.
We sometimes hear from people who go abroad and then get stung with big bills for using the phone or the internet. The mobile phone companies call these roaming charges and the European Parliament is trying to force the companies to get rid of them. But one listener racked up big international roaming charges with his mobile phone company O2, and he never left the UK.
And the 'say-no-to-coldcalling' man, Richard Herman, is back in court next week. He's already claimed more than 拢20,000 in damages from claims management companies who have cold-called him.
The last in our series on brands finds out what happened to Captain Birdseye and whether the gnarly seafarer will ever return from the high seas to our TV screens?
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Chapters
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Energy Bills Code
Npower at the top of a league table for the worst customer service amongst energy firms
Duration: 05:55
Deeds
A change in rules how you register your property means details are stored electronically
Duration: 09:29
Currency
Foreign exchange companies haven't got enough Brazilian Reals to meet demand
Duration: 05:18
NI Roaming
Big bills for using mobile phone data abroad
Duration: 04:31
Claims Heron
Richard Herman runs a website which makes compensation claims on behalf of others
Duration: 06:13
Big Brands
Birds Eye wants to double its turnover to a billion
Duration: 08:05
Tetris
30 years old today
Duration: 02:48
Hema Retail Style
Posh pound shops for the middle classes
Duration: 02:57
Broadcasts
- Fri 6 Jun 2014 12:00麻豆社 Radio 4 FM
- Fri 6 Jun 2014 12:04麻豆社 Radio 4 LW