Category: Â鶹Éç
Date: 13.04.2004
Printable version
With eight channels and more
than 100 hours of distinctive output a day, Â鶹Éç television programmes
attract hundreds of inquiries from the media every day.
Ìý
Because of the volume of output, it's not possible for every programme
to have a dedicated, assigned publicist.
Ìý
Since the Â鶹Éç still wants to be able to offer the press a high standard
of service, we've created a new team to deal with media inquiries on
the Â鶹Éç programmes that are not being proactively promoted by one of
the publicity teams.
Ìý
Known as Â鶹Éç Publicity Front Desk, these are the people
to contact for any information on, and inquiries about, Â鶹Éç Television
programmes which don't have a named publicity contact, from Tuesday
13 April.
Ìý
If you're in doubt about where to go for information on any programme,
the trio behind Front Desk - Chris Masters, Naomi Luland and Hayley
Nathan - will try to answer your query or put you in contact with the
person who can.
Ìý
What exactly can be expected from Front Desk and how will it work?
Below are some questions and answers to help introduce the service:
Ìý
What difference will Â鶹Éç Publicity Front Desk make to the press?
Ìý
Front Desk looks after all programmes that don't have a dedicated publicist
and it deals with general media enquiries related to Â鶹Éç Television
output.
Ìý
It means that if a journalist is interested in a programme which has
not appeared in a season press pack or Programme Information there is
a central place to go to for any available information.
Ìý
Is Front Desk always our first point of contact now?
Ìý
If a programme has a named publicist then that person, or the publicity
team with whom they work, should be your only point of contact.
Ìý
For any inquiries regarding programmes that do not have a named publicist,
contact Â鶹Éç Publicity Front Desk.
Ìý
What service does Front Desk provide?
Ìý
Front Desk deals with queries, and it supplies information about programmes
or can direct journalists to the most relevant/direct source of information.
Ìý
Is Â鶹Éç Publicity Front Desk available 24 hours?
Ìý
Front Desk is open between 9.30am and 5.30pm, Mondays to Fridays. Queries
outside of these hours will be dealt with by the Â鶹Éç Press Office.
Ìý
Where does the Front Desk team work?
Ìý
The team is based at Â鶹Éç Television Centre in west London.
Ìý
Will the Front Desk team issue a list of the programmes it
is looking after?
Ìý
No. Because there are so many programmes across eight channels, this
isn't possible.
Ìý
Programme Information features the key Â鶹Éç programmes across all channels
every week.
Ìý
However, Â鶹Éç Publicity is happy to respond to journalist queries about
all of our programmes - and Front Desk will make that process simpler.
Ìý
Notes to Editors
Ìý
The Front Desk team does not deal with Preview Tapes or Pictures.
Ìý
For Preview Tapes, email preview.tapes@bbc.co.uk
Ìý
For Pictures, visit
Ìý
For the Press Office, use the Contact Us icon on the left of this page.
Ìý
Email the Front Desk team: publicity.frontdesk@bbc.co.uk