Category: Â鶹Éç
Date: 13.04.2004
Printable version
With eight channels and more
than 100 hours of distinctive output a day, Â鶹Éç television programmes
attract hundreds of inquiries from the media every day.
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Because of the volume of output, it's not possible for every programme
to have a dedicated, assigned publicist.
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Since the Â鶹Éç still wants to be able to offer the press a high standard
of service, we've created a new team to deal with media inquiries on
the Â鶹Éç programmes that are not being proactively promoted by one of
the publicity teams.
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Known as Â鶹Éç Publicity Front Desk, these are the people
to contact for any information on, and inquiries about, Â鶹Éç Television
programmes which don't have a named publicity contact, from Tuesday
13 April.
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If you're in doubt about where to go for information on any programme,
the trio behind Front Desk - Chris Masters, Naomi Luland and Hayley
Nathan - will try to answer your query or put you in contact with the
person who can.
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What exactly can be expected from Front Desk and how will it work?
Below are some questions and answers to help introduce the service:
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What difference will Â鶹Éç Publicity Front Desk make to the press?
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Front Desk looks after all programmes that don't have a dedicated publicist
and it deals with general media enquiries related to Â鶹Éç Television
output.
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It means that if a journalist is interested in a programme which has
not appeared in a season press pack or Programme Information there is
a central place to go to for any available information.
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Is Front Desk always our first point of contact now?
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If a programme has a named publicist then that person, or the publicity
team with whom they work, should be your only point of contact.
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For any inquiries regarding programmes that do not have a named publicist,
contact Â鶹Éç Publicity Front Desk.
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What service does Front Desk provide?
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Front Desk deals with queries, and it supplies information about programmes
or can direct journalists to the most relevant/direct source of information.
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Is Â鶹Éç Publicity Front Desk available 24 hours?
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Front Desk is open between 9.30am and 5.30pm, Mondays to Fridays. Queries
outside of these hours will be dealt with by the Â鶹Éç Press Office.
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Where does the Front Desk team work?
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The team is based at Â鶹Éç Television Centre in west London.
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Will the Front Desk team issue a list of the programmes it
is looking after?
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No. Because there are so many programmes across eight channels, this
isn't possible.
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Programme Information features the key Â鶹Éç programmes across all channels
every week.
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However, Â鶹Éç Publicity is happy to respond to journalist queries about
all of our programmes - and Front Desk will make that process simpler.
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Notes to Editors
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The Front Desk team does not deal with Preview Tapes or Pictures.
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For Preview Tapes, email preview.tapes@bbc.co.uk
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For Pictures, visit
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For the Press Office, use the Contact Us icon on the left of this page.
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Email the Front Desk team: publicity.frontdesk@bbc.co.uk
