Some Roku/NOW TV users are experiencing difficulties with displaying 麻豆社 iPlayer where some of the navigation menu is off-screen.
What鈥檚 happening?
The issue only happens on older TVs (CRT TVs, not digital TVs) with Roku or NOW TV devices connected. We鈥檝e found that the issue only occurs with display resolutions 4:3 or 16:9.
By default, the display setting on Roku/NOW TV is set up for HD TV (HDTV 720p). Changing the resolution from the default 720 (HDTV 720p) to 4:3 or 16:9 by going to your Roku/NOW TV settings menu (Settings/Display Type) causes the problem to occur.
How can I fix it?
If you have a Roku/NOW TV box connected to an older TV, check the display type in settings by going to Settings > Display Type.
- If it is currently set as 720 leave it on this display setting
- If it is set to any other resolution and if 720 is available to select, please change your display type to 720
- If 720 is not available to select, the only way you can resolve this is by connecting your Roku device/NOW TV box to a smart TV, where the 720 option will become available
Please note that a factory reset does not resolve this issue.