Seeing a Download Failed message on the Â鶹Éç iPlayerÌýapp on your mobile or tablet?Ìý
- Close the app completely and then re-open it.
For some people, this has re-established the connection and allowed the download to complete in full.
Ìý - Make sure you have a strong internet connection.
Downloads will fail if the internet connection cuts out, so make sure you have a strong internet connection. You could try disconnecting your device from the internet and reconnecting. If you're using WiFi, rebooting your network at the router may also help.Ìý
Ìý - Using Amazon Fire or Android? Clear the cache on the app.Ìý
Some users have found that this helps. Sign out of your Â鶹Éç account on the app first, then tap:
| Amazon Fire | Settings > Applications > Manage installed applications > Â鶹Éç iPlayer (Kids) > Clear cache |
| Android | Settings > Storage > Â鶹Éç iPlayer (Kids) > Clear cache |
- Outside the UK?
It isn't possible to download or stream programmes on Â鶹Éç iPlayer if you're outside the UK, or if Â鶹Éç iPlayer thinks you're outside the UK. Read more about this here:ÌýCan I use Â鶹Éç iPlayer when I'm outside of the UK?
Still having problems?
Try these further steps:
- Uninstall the appÌý
- Turn off the WiFi/mobile network on your device
- Restart the device
- Turn on the WiFi/network on the device again
- Install the Â鶹Éç iPlayer app again
Bear in mind any downloads in the app will be removed, meaning they need to be downloaded again after deleting the app.Ìý
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Having trouble downloading on the Â鶹Éç iPlayer Downloads application for computers?ÌýHave a look at the Troubleshooting problems with downloads on a computer or laptop page for steps to try.
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