麻豆社

The 麻豆社 was too optimistic about its ability to implement the Digital Media Initiative (DMI) and achieve the benefits, according to a report today from the National Audit Office for the 麻豆社 Trust.

The 麻豆社's aim had been to create a fully integrated digital production and archiving system to help staff to develop, create, share and manage video and audio content and programming on their desktops. In May 2013, the 麻豆社 cancelled the programme after concluding that most of the 拢125.9 million it had spent had been wasted. Today's NAO report concludes that problems with getting the system to work contributed to a growing gap between technology development and what users expected. The executive did not have a sufficient grip of the programme and did not appear to appreciate the extent of the problems until a late stage.

The findings from the report include the following:

• When the 麻豆社 took over responsibility for developing the DMI technology from Siemens in July 2009 it had little time left to meet critical internal deadlines.
• The 麻豆社 did not establish clear requirements or obtain a thorough independent assessment of its technical design to see whether the DMI was technically sound.
• The 麻豆社 completed the most straightforward of its new technology releases for the DMI but these proved not to be a reliable indicator of progress.
• Technical problems and releases not meeting user expectations contributed to repeated extensions to the timetable for completing the system, eroding user confidence and undermining the business case.
• The governance arrangements for the DMI were inadequate for its scale, complexity and risk. The 麻豆社 did not appoint a senior responsible owner to act as a single point of accountability and align all elements of the DMI. Reporting arrangements were not fit for purpose.
• The 麻豆社 did not adequately address issues identified by external reviewers during the course of the programme. For example, it was aware that business requirements for the DMI were not adequately defined.
• The 麻豆社 estimates that it spent 拢125.9 million on the DMI. The 麻豆社 offset 拢27.5 million of spending on the DMI against transfers of assets, cash and service credits that formed part of its financial settlement with Siemens. This left a net cost of 拢98.4 million.聽 The 麻豆社 cancelled the DMI without examining the technical feasibility or cost of completing it.
• The 麻豆社 wrote off the value of assets created by the programme, but is exploring how it can develop or redeploy parts of the system to support its future archiving and production needs.

Diane Coyle, Vice Chairman 麻豆社 Trust, said:

"We are grateful to the NAO for producing this report, which reinforces the conclusions of the PwC review commissioned by the Trust.聽It is essential that the 麻豆社 learns from the losses incurred in the DMI project and applies the lessons to running technology projects in future.聽聽

"The NAO's findings, alongside PwC's recommendations will help us make sure this happens. As we announced last December, we are working with the Executive to strengthen project management and reporting arrangements within a clearer governance system.聽 This will ensure that serious problems can be spotted and addressed at an earlier stage."

聽Amyas Morse, head of the National Audit Office, said today:

"The 麻豆社 Executive did not have sufficient grip on its Digital Media Initiative programme. Nor did it commission a thorough independent assessment of the whole system to see whether it was technically sound.聽

"If the 麻豆社 had better governance and reporting for the programme, it would have recognized the difficulties much earlier than May 2012."

The 麻豆社 has published a response to the report聽along with a review from Accenture.

Notes for Editors

Key Facts

Note: all financial information in this report is expressed in cash terms.

1. The NAO's findings are based on its high-level review that it carried out over four weeks during November and December 2013. The NAO relied largely on the findings of existing reviews that the 麻豆社 and the 麻豆社 Trust prepared or commissioned, supplemented by its own review of key documents. These included technical reviews that the 麻豆社 commissioned from Accenture and a review of governance and project management that PwC carried out for the 麻豆社 Trust. The NAO did not undertake extensive audit work to verify the accuracy of information that it received.
2. Press notices and reports are available from the date of publication on the NAO website, which is at . Hard copies can be obtained from The Stationery Office on 0845 702 3474
3. The National Audit Office scrutinises public spending for Parliament and is independent of government. The Comptroller and Auditor General (C&AG), Amyas Morse, is an Officer of the House of Commons and leads the NAO, which employs some 860 staff. The C&AG certifies the accounts of all government departments and many other public sector bodies. He has statutory authority to examine and report to Parliament on whether departments and the bodies they fund have used their resources efficiently, effectively, and with economy. Our studies evaluate the value for money of public spending, nationally and locally. Our recommendations and reports on good practice help government improve public services, and our work led to audited savings of almost聽拢1.2 billion in 2012.聽