Payment & Shipping

Secure Payment

We use Paypal for all of our payment processing. PayPal is a safer, faster, and more secure way to pay online. Your financial details are never shared. There is no need for you to have a Paypal account to use the Credit Card Payment. Paypal payment processing uses world class encrypted payment processing systems to protect customers from fraud.

Shipping and Delivery

We aim to ship orders within 24 hours of receiving them. We ship worldwide - the international postage costs are calculated by weight and volume at the checkout before payment. We do not ship orders on weekends or public holidays. Please ensure you enter the correct delivery address at checkout.

UK

UK orders typically take between 1-3 working days. There is a flat rate charge of £2.95 on all orders up to £40.00. We send most parcels using Royal Mail First Class but will use other despatch methods when appropriate.

Free delivery on orders over £40.00. Orders over £50 are sent using the Royal Mail Signed For service.

International

We use Royal Mail Airmail service to send parcels. International orders take between 3-7 working days. Should your order exceed 2kg we may send your order in more than one parcel - the most cost effective method to ship large parcels abroad. Orders over £50 will be shipped using the Royal Mail International Signed For service.

Please note that customs duty charges are not applicable to countries within the EU. But shipments to countries outside the EU may be liable to duty. Please remember it is your responsibility to pay any customs duties or import taxes for your delivery.

Returns

If you are not completely satisfied with your purchase from Talisman Teas then please return your purchase in its orginal condition within 30 days for a refund - excluding delivery costs. Any faulty goods will be replaced free of charge. Please email us for information on how to return goods to us. Once returned, you can choose to receive a refund or a replacement.